Customer System Support Services

To maintain a high level of customer satisfaction, Gratex provides its customers with a high quality customer support. Except for regular application of corrective updates (patches and service packs), we regularly monitor and apply accessible firmware for hardware devices. We also contribute to a proactive security of a company IT environment with an application of proper security politics, thorough access right settings, operation monitoring and evaluation. Penetration testing of customer´s systems is another service we provide. In case of any security risks we offer a solution which provides an optimal way how to eliminate them.

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