The MCS solves incidents occurring during the use of Microsoft products, especially of Windows NT and Backoffice. Anybody who has a problem with Microsoft products can use the The MCS's services.

Gratex International's team of trained experts secures fast and reliable solutions of your problems and they are available for you 24 hours a day.

The MCS's services are paid.

Depending on your needs, we offer a number of methods of payment for provided services:

1. One-time payment for resolving an incident is a suitable method of paying for servicing for clients who work with Microsoft products with low intensity and thus the frequency of necessary service interventions is minimal;

2. Pre-payment of a series of points for the payment of and incident solution is a suitable alternative for smaller and medium-size businesses that work with Microsoft products on a daily basis with increased probability of problematic situation occurrence;

3. Signing a Support Contract for a specific period is a suitable solution for large companies, while it is possible to agree on specific conditions for provided services;

All prices for servicing are based on the updated price-list. Of course, higher the level of partner co-operation between a customer and the MCS is, more favourable prices of provided services are.

A condition for the subscription of the services is the signing of the Contract on General Terms of Service Provision by Gratex International - a Microsoft Gold Certified Partner for Support Services, which you can ask for at the MCS telephone number 02/544 111 11 or at the e-mail address: support@gratex.com.

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