Critical to the success of your business, and a key part of the Gratex vision is the on-going support of your IT infrastructure.

Gratex provides a Helpdesk as a single point of contact and triage of any IT related issues. Through our Helpdesk we can offer remote troubleshooting, and we can plan for an onsite visit from one of our engineers if required. Customers can check the progress of their call online via our Helpdesk web portal.

We offer Support Agreements to our customers and which provide discounted rates of service and a service level agreement with a guaranteed response time. The Support Agreement also includes routine onsite checkups and remote monitoring of system health to prevent problems before they occur, and to ensure that backups and other routine procedures are occurring satisfactorily.

In the Gratex repair centre, we provide Computer diagnostics, repair and maintenance.

Our Services

• Professional Comprehensive Network Support and Management Solutions
• Helpdesk Services
• Remote Monitoring
• Emergency Call outs
• SLAs
• IT Infrastructure Design and Build
• Advanced Internet Security Solutions
• IT Planning and Consulting

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